Cancellation not implemented and arrears now because of this! - Consumer Complaint for Vodacom - Head Office

Called cancellation department on 24/3/2021 to cancel data contract, was not in arrears. Had to call again on the 29/3/2021 to follow up and had cancellation escalated again. Called again on the 06/4/2021 and was advised it was definitely going to be completed. Again was not cancelled and have been charged for 2 months now - putting my account in arrears as I will not pay for something that I cancelled. I then had to call again on the 07/5/2021 and was told that they won't help me as my account is in arrears, however this cancellation was requested when I was not in arrears and it should have been cancelled on that first call, I should not have had to call back time and time again. After waiting on this last call for more than 45 minutes I got a reference 1-34989171198625 however when I try to follow up on this I am advised it's closed however they cannot and will not give me feedback. This is a Vodacom issue and they should have cancelled my contract on that first call and not charged me these additional months and I don't believe I should be calling again and again to try resolve this nonsense. They are lying and trying to take my money for their lack of work.