I purchased a breakfast pack (kettle and toaster) from a Makro Strubensvalley. I took it back to the store early May, still under warranty. They could not exchange it as that department was closed. the store manager said if I would like to, I could purchase another set and he would refund me when they reopen that department. I did just that, I even purchased the same brand, a slightly more expensive product. I took the old set back 2 weeks later and he denies ever making this arrangement with me. We waited for 45 minutes for them to decide what they were going to do. They eventually refused to refund me and booked the items in for repairs. To date I have not heard back. I called the customer care line about 4 times and they put me on hold and then drop the call. It cannot be coincidental that every time I enquire, the call disconnects.
I am so disgusted with the service we received in store and telephonically. I just want a refund and I promise never to shop at Makro Strubensvalley again!