LAZY AND LIAR WORKERS - Consumer Complaint for LBC - Head Office

March 6 2021, lbc pototan branch texted me that they will deliver my parcel that day and I waited the whole day but nothing arrived. At first it's fine because it happens sometimes. but then 3 days after, I recieved another text saying that they will deliver my parcel again so I waited AGAIN and no one arrived. So that's the time i went suspicious. I tracked my parcel at the lbc website and then it stated there that at the first attempt to deliver, no one knows me at the address they went on while in the second attempt, our house is close. And from that, I knew they're lying. it's either the delivery guy went on the wrong address (which is impossible because I included our business location in the address I gave them and everyone knows about it) or they are just simply lying. So I went to lbc pototan branch office after 3 days of the second failed attempt to get my parcel by myself (because it seemed like they don't have a plan to deliver it) but when I got there, THEY CAN'T FIND MY PARCEL AND THE DELIVERY GUY IS ABSENT. and I asked them why they can't find my parcel because it is supposed to be delivered along time ago right? I waited for almost an hour because they're still finding it and ofcourse I complained why their system is like this but they can't answer. another worker said maybe the delivery guy brought my parcel home and I was like CAN THEY DO THAT?? and they're just silent and I am pissed and annoyed and mad that time. and they just told me to go back cos they can't find my parcel. gosh so irresponsible workers. LBC, please you have to provide good service for your customers and these people in pototan won't give that to us. THEY ARE IRRESPONSIBLE, LIAR AND LAZY. We deserve better.