Incorrectly billed - Consumer Complaint for PLANET FITNESS - HEAD OFFICE



SENDER
Sharlene Mills
Re : Tian Mills - id 0704135267083
I signed both my sons up for a month to month contract at planetfitness on 31 August 2020

I paid R250 on 31 Aug 2020 for 2 tags (but the branch gad no stock)

Tian was at the gym for 4 days and the decided that gym was not for him.

2nd Oct 2020 planetfitness deducted 3*R199 and R324 from my account. I was furious about this because
✓ I was told that the 1st month was free
✓ Tag fee for Tian was deducted again.

On 2nd Oct 2020 I sent a complaint to custome***@planetfitness.co.za advising them of this problem also requesting cancellation for Tian but till today no one has contacted me.

Call centre advised me this morning of an email problem and charged me cancellation fee for Tian + Fee + tag fee for Oct.

I also now need to proof payment for a tag which he never even received. They got the payment for Wickus (Which was 1 payment)

I am requesting that Tians' account be settled and brought to zero

Urgently contact me
0832804134
Sharlene Mills
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COMPLAINT #7717 - Billing or Collection Issues
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