The parcel sent already twice and rts twice - Consumer Complaint for J&T Express Philippines

Good day!
The receiver of the parcel is
MICHAEL ANDREW C. TIBRE
pick up J & T Catarman Branch
285 Garcia Street
CATARMAN NORTHERN SAMAR
#09086405523
Twice na po siyang na rts at charge po ng sender.... Please po, anong nangyaru sa delivery
Bakit sa western samar po ito and hindi sa northern samar???