Tracking#: 770045867616
May issue po yata tayo sa FALSE INFORMATION.
1.) Sabi sa text niya, di raw ako ma contact- wala naman akong narereceive na calls or texts aside sa last message which was the only one I got.
2.) Ang location ko po is known kasi matagal na pong internet cafe tong sister ko, known din ang mga malalapit na establishments and mga kilala na namin halos lahat dito pati mga guards kasi kinakaibigan namin
3.)Always may bantay ang cafe kahit di kami nagpapapasok, bukas nga ang pinto pero may naka harang na grills. I have my 3 siblings na nakastation near sa door & infront sa door so makikita nila and maririnig nila kung may tatawag plus may CCTV cameras kami so if incase needed to file a complaint to have this kind of irregularities sanctioned. We condemn false information that impacts our profile, business in both ways & the loss of time since the parcel is needed for health purposes.
4.) Same day, na deliver yung isa kong parcel na di tumawag nor nag text pero nahanap nila ang place ko. Same time + date dumating sa Tacloban, same courier pero different delivery personnels... yung isang parcel ko nadeliver nga after 6pm on that same day.
5.) Ilang beses ako nagmessage pero walang reply until today.
6.) Paid na ang parcel, ano pa ba mahirap sa pagdeliver nalang?
I hope your company would invest on your customer service trainings, credibility & responsibility build up, consistency on doing SOP & communication skills.
UPDATE:
09/02/2020 6:02PM via Shopee app
Your order is out for delivery by courier Jay Jay Cacharo cellphone number is 63908***9752
Since I am agitated already, I have been checking this parcel frequently for any changes & saw this so I immediately sent this text message:
Please deliver my parcel at (name of establishment) fronting (name of establishment). (same address, basically, I was trying to help about the location).
I didn't get a text or call from you so I just want you to know in advance that this is well documented in case I have to file a complaint due to irresponsibility & credibility matters.
God speed!
Tracking number: 7700****7616
-6:39PM & 6:40PM (message was sent twice so we can be sure he received it)
Sorry sir iam not the courier
-7:06PM
i am their supervisor but i will check your parcel to be delivered..
-7:07PM
*both from Mr. CACHARO
So, I replied with:
Please pull yourselves together cause that's what it says in Shopee App.
Please have it delivered today cause yesterday's delivery was a mess.
I am close to filing a serious complaint to put a stop on these inconsistencies of your company.
-7:09PM
We both had a 2min 36sec call from 7:12PM (He called) which circled around on yesterday's delivery complaint.
Will check your parcel right now sir
-7:16PM a text from Mr. CACHARO
Thanks for the help Mr. Cacharo.
Pls be open minded in helping Mr. I***** G*****'s challenges from yesterday's delivery. I don't mean harm but improvements only. I am a pro employee but not on the wrong doings of an employee. Please improve your service matters from communications to technicalities.
I appreciate this extra mile of helping me and the people should know how you stepped up to clean this problem.
-7:20PM my text to Mr. CACHARO
Ok sir
-7:25PM a reply from Mr. CACHARO
Di po nadelivery kagabi 09022020 at di rin po nadeliver ngayong umaga 09032020 as promised by Mr. CACHARO- both promises didn't happen.
