I sent a package OR# GHS0110000168445
at LBC Annapolis branch last August 20,2020 then they told me 6 to 9 days arrival on its destination and it is only going to south luzon supposedly 3 to 4 days only but i understand bcoz of the pandemic. But it is already 11 days and i follow up my package hasn't arrive yet,they showed me a signed paper that it has been pick up in Annapolis by their courier guy. Coming 13 days package still not found and they told me the guy who signed the paper is not yet coming to work so they can question him. And all this no body ia reaching out with me im always the one who go to their branch coz the promise that they will call me also is not happening.im already pissed off coz my package has 1kg chocolates that maybe melted already on that 13 days the package is missing. SEPTEMBER 6,2020,It has been 17 days my relative in laguna received a message from a cellphone number telling my relative to pick up the package at lbc Annapolis branch. What is this kind of service here? I send a package in LBC Annapolis and then receiver will pick up at the same branch. Is this some kind of a joke? Im planning to pick up my package tomorrow and will just asked for refund. Hoping it won't be missing again. Im so disappointed with this kind of services you offered to customer. Hope you do something about it. And so other customers will not end up same like me.
