Pending scheduled Installation - Consumer Complaint for Converge ICT Solutions Inc.

I, wife of Rholly bala de guzman, with the account number of 0020230699178 still waiting for the installation of our internet connection.

we applied last March 31 and paid the amount of intial depost of 1500 last April 2 and until now no installation happen to us. I followed up my application to the numerous chat, phone agents.. I also sent an emmail to the dispatch team for the urgent response on my request but getting an answered of "wait". I called on customer support and click2call but the answered to me is to "wait". Today is April 21 and yet no group of converge come to may house and install. I understand that uncertain times we are having right now, but the government allowed the telecommunication and other internet provider to work and operate due to most of the employees today is work from home and i'm one of them. I've been very patient in waiting but how long we need to wait to get installed? I have neighborhood that got installed in just 7 days, the fact i'm the first who made the application and got paid. How does the dispatch team manage there work? procedure? This should be first in first out, not palakasn!. In your facebook page there's so many complain about the process of installation on converger. You can see it here.https://web.facebook.com/groups/246628322887462/.


This complain is also for the management to know how your customer being treated on this time. Hope that i'll be getting my answered on my question, on when the converge team go to me and install? If not how long, days, weeks, years we need to wait for this process? If is this could take after the declation of total lock down on our area I will file a complain to NTC and request for a refund.

Note i already have the barrangay clearance in preparation for the installation date but no one would come to me.

Attcahed here is our date of payment, status of application and other docs that prove how i'm patient in waiting for your service.