Bad service - Consumer Complaint for MAKRO - Head Office



SENDER
Sibongile Mafola
I went to Makro Germiston on Friday the 29th May 2020.Got pushed in front of the line by one of the supervisors. This was due to being pregnant. When I got to the cashieryoung guy he had no interest of serving until the lady called him and then the cashier next to him pushed a trolley to my tummy. When questioning her apparently she did not see me. Strange as big as I am. Then I kept on loading my grocery then noticed one sugar was torn then I told the cashier and he told me I can put it in plastic then sort it out when I get home. I told him not a chance. Then I noticed that he did not have a packer so I started packing. While doing that I noticed another pack of sugar and I put it also aside to say here is another one. Then he told me to go back a get two packs of sugar. So I refused as I was not willing to walk again as I was already tired. He then said there is nothing he can do so I said then cancel all three sugars and the lady who pulled me through the line came to ask what is the problem. So I told her and she said it's fine she will go and get sugar. While settling the bill the woman who hit me with the trolley was talking and with another one and the mocking me but I did not have the energy. I just looked at them.even the people that were behind me also reached the tills and finished same time.

I am grateful to the lady who assisted me, but her colleagues then made what was supposed to be great service to be a disasters experience.
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COMPLAINT #3450 - Service Issues
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