I went to a Pep store in Machibisa, Edendale Pmb to send a parcel through your Paxi service. This was not the first time I used Paxi at outlets and I had never expirienced any problems at any of your shops except at this particular store.
The cashier who was suppose to assist me requested a store number which, I told him that I do not know it then he said he cannot help me then, I must tell the recipient of the parcel to go to that Pep I intended sending the parcel to and ask for a store number then come back.
I felt this was out of order as customers cannot be expected to know store numbers. If they want us to know them they must publish them in the shops and tell us this is a new procedure that shall be followed.
I'd like to believe that when you introduced the paxi service the intention was to make it easy and convenient to send parcel for any average person. Assist customers and not turn them away.
I'd like to see this matter attended to and given feedback. I do not accept the rude manner I was subjected to even from a so called manager who was also rude.