Box was not delivered to my home address - Consumer Complaint for LBC - Head Office

My family have to pay extra 500 pesos for the fare of the car we rented just to get my box in sipalay city lbc branch because you guys didn't deliver the said box in hinoba an which is my delivery address its so frustrating on my part coz I've been using lbc for a long time and this is the first time that I encountered this very incompetent delivery services I may say.