Dual sumsung sim 2 blocked without notification - Consumer Complaint for PEP STORES



SENDER
Sidney Mathunjwa
RECIPIENT
PEP STORES
On the 18 of July I bought 2 phones for the amount of +-5000at pep cell in brakpan, one was for mtn and the other was for cell which I was told it takes 2 sim cards, I used the phone for one week on the 25 July my other sim stopped working and all of a sudden the second slot was blocked.

I bought the phone because I wanted to make my life easy, guess what my life was a living hell, I had to go back and front to pep to return the phone,and they send a message to my wife for he update saying that in order for me to unblock the sim I have to buy the airtime to the value of 159.00, they are now making their problem mine after spending so much,

I thought it is a problem with the settings and took it back to the shop, the lady by the name of Mapule made a call and she was told the slot was blocked for the other sim,I was told that they will book it for six weeks for repair " a new phone" now I am back to square one without he phone

Pep cell and cell c must sort this between themselves and not involve me.
Comment
COMPLAINT #5293 - Product Issues
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