Morning
This is the final of many emails sent , but i am still getting replies to submit id plus six signatures ( hope not commit fraud ? )and affidavits .
I submitted emails ( can be forwarded on request ) stating we now live in the UK and dont have access to getting SA ID certified etc ....surely my ID must still be on record at vodacom ?
The more i tell VVM and your collections department , the more i get the same email replies...it is frustating that none can check my records to prove history of this month to month account WICH WAS CANCELLED IN EARLY 2020 AND AGAIN IN AUGUST
HEREWITH MY LAST EMAIL SENT BELOW ...
I still have not received any confirmation regarding my numerous emails sent in this regard
I now summarize finally as follows
1. Earlier this year when i cancelled this data dongle at a vodacom shop , i was contacted three months later to confirm i am in arrears.
I was very upset as i did cancel , but had no proof .
2. After speaking to someone at vodacom i agreed to pay the arrears and again asked that they must make sure the month to month must be cancelled
I was assured it would be done and visited a vodacom branch to confirm it was done after i paid .
I saw payment of just over R400 was paid and cancellation confirmed.
3. Now you have sent me emails again saying i am in arrears .
4. I refuse to accept this as i have given notice twice to cancel and yet the incompetence of someone at vodacom is responsible for this situation now.
5. I have threatened that i will take legal recourse as well as posting this in every social media page available as well as carte blanche tv.
6. We are now relocating to the UK permanently and i demand these arrears to be written off .
If you keep telephone recordings , please refer to them , especially when i gave notice to an agent at vodacom when the first query surfaced , i think somewhere in june-august this year .
Also refer to my various emails sent on this matter .
I am not available on south african mobile anymore and prefer all communication in writing by email , so i can have evidence