Greetings planet fitness.
I am appalled with the unfriendly service and treatment my wife and I were subjected to at your Pinetown branch.
To be fair to your Manager he was not present at the time of the incident so I didn't afford him the opportunity to address the issue.
Be that as it may, I did find this platform where I can report the matter.
I will provide you with a lead into your investigation and hope that the matter will be properly investigated. I do offer myself to testify if the guilty parties are dismissed and decide to take legal action against your organisation.
It has become a practise in the Pinetown branch for the staff to switch of the lights of the gym while members are training, in order to alert them that it is locking up time.
I believe that such actions are aggressive and risk the safety of your members.
Last week, my wife was in ladies, and the dangerous and risk practise was again employed by your staff. She did not utilise the facility and came back to me traumatized. "The toilets went pitch black, I was so scared"-wife.
We left without complaining.
During the week I received an email from your establishment that the hours had been adjusted. I was excited thinking I could take advantage of the courtesy.
During my excitement I mistakenly misconstrued the times to be 07:00 to 21:00 Mon-Fri.
So as I was training, at around about 20:00 the lights flickered and I thought "No man, I know the times have been changed to 21:00."
No staff member came to me to address me, they kept on switching the lights off and on, the longer I trained the longer the lights were turned off before they came back on.
At one point I was doing a set and the lights were off.
Eventually Thabane Mthethwa, came to me and advised me that I was to leave as the closing time was 20:00. I told him I thought it was at 21:00 but he insisted and I eventually agreed and reported to the front desk for their details.
Sihle Zungu is the staff member that was controlling the lights. I am not sure if this was discussed and agreed between them- Buddy Mzizi, was present did not participate but failed to execute his duty to protect the customer, and if he fails to report the matter to his manager he would be guilty of residual misconduct. Your footage should provide sufficient evidence.
For further details, feel free to contact me.