Good day
I am quite appalled at the poor customer service and disregard for client after-sales support , which is apparently non-existent at Vodacom. After a telesales call in March to get advice on a data contract need , I called in to cancel my contract after taking a fibre line contract instead ( due to COVID 19 work from home dire conditions at the time ). Despite it being a few days after the 21 days for contract cancellation , I was not given any consideration & was callously treated (despite my 24 month obligations of being forced to honour a 24 month financial burden).
This being the case , I tried to liaise with several after-sales consultants repeatedly, (since my March telesales contract saga ) but to no avail. I thus currently have 3 contracts with Vodacom and was forced to cancel one upcoming contract ( which I would have ordinarily considered renewing ), since I am totally disgusted at the unsatisfactory customer service & client support services I an experiencing recently.
Furthermore, I was informed by a telecom consultant & a Vodacom consultant at Vodaworld ( after a futile attempt to resolve this personally ) , that I could migrate from the redundant data contract that I had been forced to pay for (since March 2020 until now).
After hours and days of expending all energy on attempting to resolve this matter, I was then appalled to hear yet another version from a contract cancellation / retention consultant ( Xolile ), that I cannot change my contract without paying a further R6000 odd fee to be able to do so ( which is ludicrously the same region of a premature contract cancellation amount to end this nightmare contract that I am being bound to without any flexibility / consideration ).
As a client of Vodacom for the past 2 decades, this type of practise is utterly appalling and I this distasteful treatment of loyal customers in such a rigid , inconsiderate manner cannot be tolerated. I am exposing this poor practise as a consumer and intend to take up this matter with the Ombudsman ( to prevent this unfair practise being continued ). Given the COVID 19 financial challenges faced by so many folk in SA currently , the fact that a leading data & telecom service provider like Vodacom could allow such practise is quite disappointing , to say the least,
Yours faithfully
MR SILAS PILLAY
Reference number 1-34844575078109
Cell number : 082 7717 386