Apply for credit for faulty TV - Consumer Complaint for Bradlows - Head Office

On the 12\02\2020 i went to Benoni branch as my TV was confirmed by HIhense that its not repairable. store had to do credit appplication . I sent the TV store on the 29\02\2020. I went to check on sat 14\02\2020 still that faulty TV is still in store Hisens was never contacted to collect the TV . i am not sure if they know procedure at the store . Or training needs to be giviven to the staff members. when i dropped the TV no paperwork registered that i left item. Should their be breakins no one will admit that my item was in that store .
How can it take more than one month to replace me with new item. as i send this communication nothing has been done. No commuminaction from store manager about anyfeed back. i keep on calling the store she tell me TV has not been collected what did she do so that Hisesns comes and collect the item. POOR SERVICE i received from that store.