Agent threatening me the customer - Consumer Complaint for Vodacom - Head Office

I trust this finds you well, my name is Sipho Mbokazi... I am concerned hence I am writing this reports to you since I have reported this issue from numerous agents and have not received exactly what I wanted to hear or the resolution to what I complained about. In a nutshell I had problems with my R19 1GB data for 1 day, been buying them for almost a week and had issues using them so I saw the need to call vodacom for assistance.. the first agent I got through to advised me that I had to refresh my phone after resetting my phone network to manually which I was happy to do however still the issue was not resolved so I thought of calling again and this is when I got through to an agent who had the audacity to drop the call on me by placing me on hold for almost an hour just so I drop the call .. the agent was so rude that I would absolutely appreciate it if the call was to be picked up and be listened to, the main concern right now is the message I received threatening me not to disrespect agents as if I did. I am failing to understand how is raising my concerns is regarded as me disrespecting your agents? Because the disagreement we had that made her drop the call on me is that she was telling me the very same thing the previous me off and now that I showed dissatisfaction, customer drops me without resolution . I only need R19(4 days) which was not working and also need you to investigate further as to the attached messageI received from yourselves if it is genuine. I am happy to take this further with this screenshot if I am still not being assisted. Thank you . Please contact me from my email iamsiph***@icloud.com