Good day
Today I logged a complaint as I am gyming on my boyfriends black tag, he completed the forms and his debit order was more so everything is in order. We have been gyming for 3 weeks and nobody told us anything is wrong. We asked the lady infront what can be done so that we do not have to stay in the que so long and she advised we should file a complaint and I send a email.
The manager, is a lady and when I came in she didnt great she just said you are the one complaining and your not even the main member. I tried to explain what her staff advised me to do. She said if I have a complaint like that I must email the president as she cant do anything about the problem. I feel personally offended as I didnt want her to misuse her role as manager to try and make a point as I am only a guest who is paid for to gym at your franchise. She did not adhere to your code of ethic by being respectful and treating me in a manner I wish to be treated. She also said she is a lawyer and I feel threatened as I didnt want to know her status , I also have a laywer must I bring him with to have a conversation with her as she thinks I cant think on her level or what is it, because she is a manager she thinks she can undermine me as a person?? She didnt just leave it she came back up and wanted to argue some more after we went in and just wanted to gym I was frustrated and I told my boyfriend in what manner and disrespect she treated me.
I feel victimized and discriminated against and I will never recommend your gym to anyone as this is in the manner your employees treats its customers. With a manner of utter disrespect and arrogance.
This is from Sone' Myburgh