Good day. I've got two contracts that can be upgraded and I was ready to do than. With a shock I found that my account was in arrears with R4161.51. I figured my debit order that has to go off on 28/09 was returned unpaid, but when I checked my bankstatement, there were no debit order presented and I had more than enough monies in my account on 28/09. Of which I was now also charged by Vodacom R100 for the debit order that was not presented even!! (The only debit order from Vodacom was the small R55.99 that goes of separately) I then paid the R4161.51 via the Vodacom App yesterday and waited till this morning to check if the website changed my status, but no luck. I phoned 082 1946 and was assisted and told it will be sorted out in about 30min to 2hours. Now 4 hours later it was still not sorted and I phoned again. First I was cut off twice, they phoned me back, but as soon as I answer the line drops. I phoned via a landline and used one of my other numbers and the lady told me she's going to escalate this again and I should wait another 30min and check again. I haven't had any issues with Vodacom since I first got a contract with you years ago. Now I need to upgrade and suddenly my debit order was not presented, I get charged an extra R100 because of this and the payment is not being cleared on my account within an acceptable time frame. Please urgently assist with this.
Attached all debit orders presented on my account towards the end of September.