Complaint number 33061 - Consumer Complaint for AVBOB - HEAD OFFICE

Poor customer service, branch manager resigned, consultant used incorrect policy ( we had 2 policies)seemed like he didn't quite know what he was doing, and was thrown in at the deep end, waited on response from him, waited in the reception area for 2 hours (while ashes were put into the little coffin and name plate put on), after being called to collect ashes