I have been trying to cancel my contract prematurely over the last week and have never experienced such difficulty and frustration.
After a number of times being cut off from the cancellation option on the call centre and having to find round about ways to access the quote information on cancellation. And then being told I have to go in or try call another number to find out the account details.
After doing this (through a payed call as my number had been blocked under suspicion of fraudulent calls - ONLY because the call centre had cut me off a number of times thus making me have to call again), I finally received the account details.
Trying to make the payment online it said the email address for proof of payment was invalid - I had to call again to confirm the email which I confirmed. The payment would still not go through and stated the email address was invalid. I was informed there was no alternative email and the only way to now resolve the issue was to email and elitesavesescalation email address. The fact that I now have to wait for a response from this email and that NOONE has been able to help over the phone is beyond frustrating and I am EXTREMELY disappointed in Vodacom's service.
You make it largely IMPOSSIBLE to cancel contracts which I find absolutely disgusting. Had I been someone without the time or resources to continue to follow this up it really would have been nearly impossible to get done.