Person of Vodacom Fibre Customer care who you speak to is not the person who is actuly performing ta - Consumer Complaint for Vodacom - Head Office

I logged a request for my Fibre service to be relocated to a new address that I moved to.

After it was installed more than a callender month later, and another 6 days later I still don't have Internet service at my new address.

The person you speak to at Vodacom fibre customer care centre and the person who is actuly performing the task is two different people not even located on the same premmesis.

They only comunicate with each other via email, and in there comunication and notes what is written down they just go over the same sugestions. When you ask to speak to the person who must resolve it you are told you can not speak to them directly.

They promise they will get feedback from the person and that they will phone you back but they never do.

Even there managers don't speak to you when you ask to speak to speak to the mannager. They just tell you he will phone you back whitch he never does.

The last person I spoke to at Vodacom fibre customer care centre just went and closed the Service request I logged saying it was resolved.

I have to log a new service request or even if they reopen the original one I will have to wait another 24 to 48 hours again before I should have Internet.

But again since I can't speak to the person who must activate my service directly I don't believe I will have service by that time.