In Oct 2020 I had four new tyres fitted to my Chrysler C300 at Hi-Q Durban rd, Cape Town. The person assisting me was Neville.
Whilst fitting the new tyres, they damaged my left rear valve sensor. I was told that they would replace it and a normal valve was fitted for the interim.
In Nov, after several calls to the dealership, I was requested to bring in my car iot have the new valve sensor fitted.
After +- 1,5 hrs I was told that the make shift valve repair did not work and that they would order a new one.
As no one came back to me, I had to regularly follow up the progress with the procurement of the valve myself.
On each occasion I was told that they are waiting on the owner of the business, Mr Andre Conradie to make payment iot collect the valve.
To date and after several more calls, this is the same feedback I receive.
In Dec I requested that they settle this matter as I was going on holiday and my cars onboard computer constantly sets of an alarm indicating a problem with the valve sensor. This of course is very annoying whilst driving. I was then told by Yvonne (the manageress)that this would be sorted before 18 Dec when I planned to go on leave.
Needless to say, nothing happened and they did not even do the trouble to call me.
On 06 Jan 2021 I phoned them again and was told by Yvonne that they are still waiting on Andre Conradie to make payment iot get the new valve sensor.
I am so disappointed in the service received that could never recommend the services of this specific branch to anybody.
I am now appealing to you to intervene in this matter with the aim of resolving same.
If this does not work, I will go to the Consumer Board and lodge my complaint there.
Regards
Stephan Pierce
Cell 082 555 4789