Fees paid but did not install - Consumer Complaint for Converge ICT Solutions Inc.

We have requested for installation around May 10, 2020. We were advised that there is an available port in our area. But when the technician arrived, they said that they were not allowed by brgy officials to install. The port assigned to us is with another brgy that cant allow me to install since I am not residing in their brgy. Its been 2 weeks and we already requested for a refund but no response from their customer service