Our line was cut by a delivery truck last October 20, 2020. We called and the agent said repair will be within 24-48 hours. It's been seven days since we first called and nobody came to fix the line. We called everyday to follow-up but all the agents just say "I'm sorry". Yesterday we called and requested for a supervisor, the agent said the supervisor will just call back but again that's just -BS-, nobody called and the line is still not fixed.
Get better subcontractors to do the field work, you're hiring incompetent people. Get better agents to handle the calls, and establish a better system to address your customers concerns!
Poor Handling of Concerns - Consumer Complaint for Converge ICT Solutions Inc.
RECIPIENT
Converge ICT Solutions Inc.Reply by Antonio Marfori on 28 October, 2020
Comment That was the same reason given us by the technician. The same reason I found out was given to almost all the 20 or so complainants who were not ammodated last Friday, Oct 23 because the number of complainants that it was impossible to accommodate all. More have already left when I arrived at 2pm at the E Rodriguez office.
I didn’t know that there are these many trucks going around everywhere. Something is not right. If a line has been disconnected a warning should be triggered at Converge. That warning will not happen if another user is connected to your line. I can only surmise that unscrupulous linemen and illegal connections are behind this.
I haven’t been enjoying my internet since middle of may. It was reconnected briefly last first week of Sept only to lose it again. We still do not have internet as of this writing.
I didn’t know that there are these many trucks going around everywhere. Something is not right. If a line has been disconnected a warning should be triggered at Converge. That warning will not happen if another user is connected to your line. I can only surmise that unscrupulous linemen and illegal connections are behind this.
I haven’t been enjoying my internet since middle of may. It was reconnected briefly last first week of Sept only to lose it again. We still do not have internet as of this writing.
COMPLAINT #7867 - Repair Issues