Good Day
My name is Stephanie Wartime Contact Number 0712884839
I bought on the 09.06.2020 Praque 3 PCE Daybed brown Couches at bradlows in carnival mall, the couches were delivered on the 12.06.2020, they did not have the couched in store but showed me the couches in the catalogue. 3 Days late on the 15.06.2020 I reported that I am not happy with the couched it’s too small and that I will take the couches that I saw in store that is more expensive than the ones that I bought. I was told that they will send an email to headoffice and come back to me, which they didn’t, I called customer service on the 16.06.2020 no answer. I called the customer service complaint line on the 17.06.2020 and explained that I am not happy with the couches and they gave me a REV 9000109446 and was told that they will contact me, STILL WAITING. On the 22.06.2020 the lady from the carnival branch called me to inform me that they can’t help me due to lockdown, why did they sell me this couches in the first place if its lockdown and now they are not able to help me but the store operates, I only want to exchange the couches that’s it. CANT SOMEONE PLEASE HELP. I would appreciate your feedback.
Thank you.