Chronic medication still not received - Consumer Complaint for Clicks Store - Head Office

I went to collect my daughter's chronic medication two weeks back at clicks Musgrave, they advised that they only had 8 sachets of the Monte Asthma sprinkles and would call me for the rest. The call has never happened till now, I call and nobody picks up the phone, the one time someone answered they dropped the call while I was still talking. My daughter needs her medication. Especially in this pandemic. Can this matter be treated as urgent. Why I haven't gone there is because I work full-time and by the time I leave work clicks is closed. The only break I had I used it to go collect and I got the 8/30 sachets.