No assistant or recognition from cashiers - Consumer Complaint for Clicks Store - Head Office



SENDER
Sumi Chetty
Good morning. I visited your Summerstrand Clicks store this morning, on my way to work in order to collect a parcel via your Pargo service. I waited patiently at the online desk for assistance. There were 2 cashiers on duty at the time, neither of whom greeted or even bothered to acknowledge me despite looking at me several times. The store was not too busy but they chose to continue to do their specific job of only seeing to customers that were in the pay line que. They came across as horses with blinkers on that just didn't care who else was around them or in need of any help. Eventually I left the counter to seek help. A very polite and helpful gentleman, Mpumzeni graciously assisted me with my collection and I left the store within 5 minutes of his assistance. I understand that it's this time of the year that everyone is tired, however that is no excuse for poor customer service or I should say no customer service. I am a regular patron of that particular store and would not like any other customers to be ignored in that manner.
Comment
COMPLAINT #10280 - Customer Service Issues
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