Delayed Installation - Consumer Complaint for Converge ICT Solutions Inc.

Converge ICT Solutions Inc.

Reliance Center Annex 1 #99 E. Rodriguez Jr. Ave. , Brgy. Ugong Pasig City, Pasig City

SENDER

Susana Castillo

RECIPIENT

27 July, 2020

Last July 15th I already paid for the upfront payment of Php 1,500 right after I received the text message coming from them. As per my application status it takes 10 days for us to get installed however it's already 12 days and until now I didn't received any call from them to verify and to know the schedule of installation. I know we faced a lot of challenges due to pandemic, however if you give a promise to your customers, follow them.

Reply by Wenie Anne M. Nolla on 28 July, 2020

Last July 15th I already paid for the upfront payment of Php 1,500, but i pay advance payment 4,000, right after I received the text message coming from them. As per my application status it takes 10 days for us to get installed however it's already 15 days and until now I didn't received any call from them to verify and to know the schedule of installation. I know we faced a lot of challenges due to pandemic, however if you give a promise to your customers, follow them. PLEASE WE ARE WAITING

Reply by Emmarie Escalante on 28 July, 2020

I already paid last June 19, 2020 but up until now, July 29, 2020 my internet was not yet installed.I also sent multiple emails but didn't received any feedback or update from Converge's end.

Comment

COMPLAINT #4746 - Service Issues