210112-001-1577
I PLACED AN ORDER WITH YOU ON 12 JANUARY BECAUSE YOU PROMISED TO DELIVER WITHIN 1 - 3 DAYS. I WAS AT LEAST EXPECTING TO RECEIVE MY PARCEL ON FRIDAY. I AM SURE YOU ARE AWARE THAT I HAVE ORDERED A MEDICAL EQUIPMENT WHICH MEANS THAT IT IS SOMETHING THAT I DESPERATELY NEEDED FOR MY SURVIVAL. I AM STRUGGLING WITH MY HEALTH AND AM VERY DISAPPOINTED.
I logged a complaint on 16 January 2021 and received a response on 18 January 2021 from Carmen Londt saying there was a delivery delay of up to 6 working days.
But my concern is why was I not informed about this delay before I complained.