Recliner set is peeling - Consumer Complaint for Bradlows - Head Office

I tried calling the customer care and no joy at all. I sent numerous emails and the only email i get back is did someone contact you? I am absolutely disappointed with the outcome. The call centre never answers. Who do i phone? This recliner set is R20000. I did call grafton everest. They asked me to lodge a complaint with bradlows first..