Very poor delivery service - Consumer Complaint for DSV JOHANNESBURG - HEAD OFFICE

My parcel from Bethlehem arrived in East London on 19/04/2021, as indicated on the tracking page. Today is 29/04/2021. The parcel has been at Mounties East London for 10 days and has still not been delivered. According to a person called Samson, they do not deliver to Dorchester Heights every day. Ha ha ha. It seems that they do not deliver every 10 days either. Shame on DSV for poor services. They never answer the phone, I have been phoning for days, so the question is: Is anybody working whatsoever. Eventually Thabo from Bethlehem got hold of them and perhaps miracles will happen today. A lot of BS stories are told to clients but the fact is that I have sent numerous parcel to the same delivery address and should have an idea of the time it takes to get a parcel from one point to another.