On 22/02/2021 I lost fibre connectivity I called #Vodacom111 and I ws allocated SR210222-239374. Remote assessment ws done & I ws informed a technician will be sent to resolve the problem. Its been a week without internet & no technician on sight. Everytime I call Vodacom Data I get told someone will be in contact with me. Its the 2nd week now I do not have internet I work from home & hev been unproductive for more than a week nw. I have spoken to more than 10 officials at Vodacom Data including the Manager in charge Olga Dorafamy. I even contacted the salesperson who sold me the fibre contract, all this in vain. I'm not sure how #Vodacom expects me to pay their premium @ the end of the month if I don't have connectivity.
I am simply lost for words @ the bad service I've been subjected to by Vodacom