I have been billed incorrectly twice on my fibre account,after complaining abt this last month(Sept billing) i was promised that i would be refunded in the Oct billing however i get charged R600 extra,which i query and after being transferred to 4 different consultants including the lady from the accounts dept(who was not interested in helping me)i was finally transferred to Lauren(Fibre dept) who admits that this is a billing error and that a call was logged last month obviously nothing was done abt it we get disconnected again..i phone back and Chancey then tries to assist but she has no access and has to escalate to her superior who she is not sure when he will answers she promises to phone at 20:00 its 21:55 still waiting.In this economic times where we trying to make ends meet and put food on our table i cannot be expected to pay R600 and wait another month to be refunded as i am still waiting for last months pro-rata portion to be refunded...why should i as customer be penalised for Vodacoms mistakes,and quite frankly i cannot afford this costly mistake.