Good morning
I have been trying to resolve an issue with Vodacom for almost one year. I am still being billed for a data device that I never agreed to. A third party supplier of Vodacom lied to me and delivered a laptop and data device (which were never used) in January 2020. Vodacom agreed to collect it as they admitted that the correct procedures were not followed (after the third party supplier reviewed the taped phone call) Vodacom agreed to refund me. Not only have I not been refunded, I AM STILL BEING BILLED FOR SOMETHING I DO NOT EVEN HAVE!. No refunds have been made to my account and I no longer know where to go.
I have spent at least 60 hours this year on hold and speaking to many people trying to resolve this issue.
Every time I am told it has been resolved, I continue to be billed. This cannot continue.
Regards