Dishonest Representation - Consumer Complaint for Bradlows - Head Office

I purchased a 9 piece dining room suite at Bradlows Wonderpark mall on 15 July. There was one similar set on display which when I checked, was having nail holes underneath. The sales lady ( Sebaetseng Masha) assured me that my product will come from their warehouse; upon which I made a full payment. The following day she called me that I should be home as my delivery was on it's way. In arrival, I checked the delivery for damages and that's when I discovered that they just packaged the same damaged product which I had condemned previous and delivered it to me. I asked the transporter to return it right away and I followed them to the shop to demand a refund. The branch manager told me that it will take seven days to get my refund and that only Head office can do that. I need my money and I need it back into my account urgently as the sales representative was grossly dishonest in my opinion.