Couch has not been returned - Consumer Complaint for Bradlows - Head Office

I bought couches last, they got torn this year I reported them and they were collected this year January, it's now July and my couch has still not been returned, whenever I enquire about it I'm sent from pillar to post and the worst part is they are busy debuting money from me every month but I don't even have that couch, I'm so disappointed in the service iv been getting from bradlows I don't see myself buying from you guys or referring any person I know.