My name is Teboho Noko and this on behalf of my father Buti Joel Noko bought sofas on the 4th of January 2019 but unfortunately the stitches got torn and as they were under warranty they were collected for repair on the 29th of October 2019 and it is sad that to this day he has not received his sofas back, they have been promising to deliver of which they failed everytime to the extent that a complaint was lodged with reference no:711359201,my father has been given the run around by the store based in Vereeniging branch but they still debiting from his account even now for sofas he has sat on for over a year, this total disrespect and disregard for an elderly person, a loyal customer who has missed his monthly payment even once. I wonder if this online platform of complaints will help because we have tried so many times but without success to sort this as he no longer wants the sofas but want his refund.
Please help