Terrible service - Consumer Complaint for Vodacom - Head Office



SENDER
Chazal
I have had such a terrible experience with the Vodacom network.
numerous occasions that someone will call me back I am still waiting for a response. I want to return these phones and go to a better network with better customer service . I still havnt received my flight centre vouchers I was told the pictures of the invoice were not clear. It was taken with the Samsung 8 so is the quality of the Samsung 8 poor . you have ruined my entire my experience with Vodacom I was told that I can get it online now I need to return the phones and reapply. I have spoken to Babalwa team leader of online department she made it quite clear that she doesn't take calls and emails. I also spoke to Alida Brown who was trying to assist me and promised on numerous occasions that someone will call me back I am still waiting for a response. I want to return these phones and go to a better network with better customer service . I still havnt received my flight centre vouchers I was told the pictures of the invoice were not clear. It was taken with the Samsung 8 so is the quality of the Samsung 8 poor . you have ruined my entire my experience with Vodacom invoice were not clear. It was taken with the Samsung 8 so is the quality of the Samsung 8 poor . you have ruined my entire my experience with Vodacom I was told that I can get it online now I need to return the phones and reapply. I have spoken to Babalwa team leader of online department she made it quite clear that she doesn't take calls and emails. I also spoke to Alida Brown who was trying to assist me and promised on numerous occasions that someone will call me back I am still waiting for a response. I want to return these phones and go to a better network with better customer service . I still havnt received my flight centre vouchers I was told the pictures of the invoice were not clear. It was taken with the Samsung 8 so is the quality of the Samsung 8 poor . you have ruined my entire my experience with Vodacom
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COMPLAINT #1001 - Customer Service Issues
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