Terrible service - Consumer Complaint for Translux - Head Office

On the 11 October 2018 my son and his girlfriend booked with Translux from East London to Port Shepstone. Just after Mount Frere the bus breaks down and they were told to all get onto the City to City bus... only to find that the bus was full and no seats available so they had to stand plus 5 other passengers for more than 50 km. Very illegal to even have people standing never mind being overloaded. When she phoned call centre to complain she was told at least she got to her destination. Point is she did not pay for city to city but translux and also not to stand. Service is disgusting.... As the for the call centre that lady needs to go for client care courses...