I bought a i6 phone charger at Vodacom shop in Musgrave in August last year.
They sold me a snug brand for R499. When I displayed my reservations with any other brand, I was told they only carry this brand and not apple. They further indicated that I should keep the box and a slip in case if I have a problem and they’ll gladly replace it.
Today when a I tried returning the charger since it has a problem and is not working properly. I was told that the manager is not in store and a lady by the name Trisha Chetty who gave me a very unpleasant attitude.
I informed her of my sincere disappointment at the poor customer service and experience. I have been a Vodacom customer for the past 20 years and this is my very first experience or encounter of such service.
I would really appreciate if you could forward my complaint to a relevant desk.
Thank you.
Regards,
Thabang Mofokeng