Clicks store in west street Westguard store
I got in to the store at 16:24 to purchase self medication for my very ill mother, my ticket is S293, I left the store at 16:55 without being assisted and very irritated... from 8 people and i was number 9... queue started building badly behind me,
3 cashiers were have a chart and talking amongst themselves and sometimes walk away from the counter, next to me was a very Elderly lady who was having trouble breathing and she was there before me..
Issues i took notes off
1. Nonhlanhla and Ncedisa spent at least 5+ minutes with each customer they were serving.. while talking, at some point they will start talking about irrelevant things and giggling with those customers, failing to take note of the Queue.
2. Omeshnie who is the pharmacy manager, left the counter and did not even care or take into consideration, how slow the assistants were working... around 16:40 one of the ladies left the counter... came back again.
3. I never got what i came for , because i was rushing to go start my shift at 17:00,
Frustration:
1. I was hoping when i get off work at 6am, i did not have to wait for CBD pharmacies to open, as you can imagine...my mother has already went a night without painkillers.
Im really upset and angry about the service delivered by these ladies... may be covid is not a concern at clicks, since they had over 20 customers waiting to be assistef at the pharmacy,
May be sales are not major and customers needs and spending dont contribute to Clicks Westgaurd..
Also just may be... staff is not well trained, since Phakamani who tried to hear my complaint, never felt a need to apologise and acknowledge my frustration.