Frozen deposit for almost 3 months - Consumer Complaint for AVIS RENT A CAR - HEAD OFFICE



SENDER
Thabile Sikhosana
Good day

Kindly note that I'm very much not satisfied with the company freezing my deposit for this long. It reflects on my account but not as available funds. I rented two times with Avis. One deposit is going to 3 months now and the other to 2 months.

I was told that it takes 30 days even thou I used a cheque card. 3 months seem to be absurd.

I've sent emails with no help to your enquire desk. What am I missing?
I called my bank and they told me it should be released by avis not them.

Kindly let me know what seems to be the problem

Regards
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COMPLAINT #12493 - Refund / Exchange Issues
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