Replacement & Delivery Issues - Consumer Complaint for Sleepmasters

I bought a Restonic bed from Sleepmasters Alberton in 2019.Six months later the bed springs gave way and i complained,had to wait for 2months before i can get a replacement.4months later the replacement bed also caved in.I was told to pay a warranty fee since it's over 12months.I complained about this and was given a credit to purchase a different bed brand which i did and paid the difference in amount.I received a delivery sms after a week.On delivery day no bed was delivered (Ref 8013401624).I complained to the store,and 4 days later still no bed,the store manager is just as clueless.This is the most incompetent bunch of people to deal with,from their store,to head office..