On Monday the 4th of May 2020 I went to Vodacom shop in Standerton, Mpumalanga to exchange the points I had.
I had 200 points for the phone I wanted/liked(huawei Y9 Prime) they check and informed me that I had to pay R1975, I gladly paid only to be told the phone was out of stock, they promised later in the week that they will receive and I must come coolect.
I went to the shop on the 08th only to find that they did receive some phones but not mine, Thy promised that it will come. Later that day they called me to ask whether am I not interested on taking another phone(Y7) instead,I told them that I wanted the Y9.
On Monday the 11th they called me to tell me that they hae received the phone and I went to collect it today the 12th only to be told that the price we up by R1000 so I had to payR2975.
They called the store supervisor who escalated the matter to the Area Manager, who called but didnt sound convincing she said she will call me in due course, I PAID THE R1000 THEY ASKED FOR
I strongly feel let down AND ROBBED IN BROAD DAY LIGHT by Vodacon in this matter.
Vodacom shop (Standerton) number:+27825707603
Area Managers numbers+27729440804
Thank you in advance
ROBBED BY VODACOM - Consumer Complaint for Vodacom - Head Office
RECIPIENT
Vodacom - Head OfficeReply by Pumla on 19 June, 2020
Comment BAD SERVICE AT WONDERPARK VODACOM
I visited Vodacom Wonderpark on the 18th June 2020 durung lockdown level 3, when i arrived at the shop i was sanitised hands by some guy at the door who even took my temperature. When he was done he advised me to go to counter No 1 so that i can get service, unfortunately when i got to the counter i found the consultant busy on the cell phone so i waited. While waiting another consultant came up to me and asked me if she could assist me, i responded and explained to her that i needed to do a sim swap.
She then sat on her computer and then asked me to sit down as well, then she asked if i was there to do a pre paid or contract. Then i responded to her "Contract", i then said to her that i wouldn't have came to the shop if it was pre paid. She then called one of her colleagues while she was still sitted on her cubicle, i quote, "would you mind helping this customer for me, she is very rude i wont help her with this attitude, i dont know this lady but she just come here and give me such a bad attitude... I will not help her"
I just sat there without saying anything for about a minute or two, while she escalated me to one of her colleague while the colluegue didn't even care whether i get service or not as she never even bothered to ask me to come to her cubicle desk. Then thats when i realised that um never gonna be assisted no matter what i say or do. Then i just stood up, then i left. No one even bothered to call me to resolve what just transpired or let alone offer me service.
I don't know the name of the consultant since she was not wearing a name badge and she was wearing a facial mask like i did but i can point her out very easy. I have never seen anything like this in my life, i thought the customer is always right no matter what but i can tell you Vodacom you have proved me wrong.
I visited Vodacom Wonderpark on the 18th June 2020 durung lockdown level 3, when i arrived at the shop i was sanitised hands by some guy at the door who even took my temperature. When he was done he advised me to go to counter No 1 so that i can get service, unfortunately when i got to the counter i found the consultant busy on the cell phone so i waited. While waiting another consultant came up to me and asked me if she could assist me, i responded and explained to her that i needed to do a sim swap.
She then sat on her computer and then asked me to sit down as well, then she asked if i was there to do a pre paid or contract. Then i responded to her "Contract", i then said to her that i wouldn't have came to the shop if it was pre paid. She then called one of her colleagues while she was still sitted on her cubicle, i quote, "would you mind helping this customer for me, she is very rude i wont help her with this attitude, i dont know this lady but she just come here and give me such a bad attitude... I will not help her"
I just sat there without saying anything for about a minute or two, while she escalated me to one of her colleague while the colluegue didn't even care whether i get service or not as she never even bothered to ask me to come to her cubicle desk. Then thats when i realised that um never gonna be assisted no matter what i say or do. Then i just stood up, then i left. No one even bothered to call me to resolve what just transpired or let alone offer me service.
I don't know the name of the consultant since she was not wearing a name badge and she was wearing a facial mask like i did but i can point her out very easy. I have never seen anything like this in my life, i thought the customer is always right no matter what but i can tell you Vodacom you have proved me wrong.
COMPLAINT #3578 - Sales Issues