Good day,
I trust that you are well. Please note that I am not happy with the level of service provided by Planet Fitness Just Gym company as I signed a 24 months contract with Planet Fitness in Newtown March 2019 and called the call center March 2020 requesting for a transfer to the Eastrand branches as I moved to Eastrand due to work purposes. However I was asked to pay a new joining fee and enter into a new 24 months contract with a higher rate. I requested to terminate my contract as the gym cannot meet my requirements. A higher amount was deducted on my account on the 28th of September 2020. When I called to enquire, I was advised that my premium had changed,10% of the remaining months cancellation fee also increased to a higher amount, I am being charged to cancel the R50 black tag benefit which is supposed to be a free cancellation and my contract was extended by 5 months without my knowledge or any form of communication. This is a breach of contract by the company and requires urgent resolutions. I have been requesting a copy of my contract with Planet Fitness Just Gym company in Newtown as I misplaced my copy when I moved, however I am not receiving any assistance.