Lying about why the claim was not processed. - Consumer Complaint for Clicks Store - Head Office

They lied about the reason why the claim was rejected, and told me via the phone and when I came to collect that my Dr had authorized for 3months not 6 months. This neglegence on their part led to me not having any medication. I got the sms to collect on 5 August 2020 since I still had 2 to 3 weeks supply I did go then I then went on 23 August 2020 only to be left with out my life support. They had filled the claim with the too early for my medical aid to pay so instead of resubmiting it. I was emotionally drained to ask for the manager on premises. When I went back on the 24th August 2020 I had to tell them to resubmit and my medical aid told me that they are the ones who should check why not me since this is chronic medication and I should not be left without medication. I am really mad that they took my query not serious thats why they lied instead of double checking.