I'm an SBS student and for the past 2 semesters have been getting my study guide via Paxi courier at PEP.
2 week ago went to collect study material as usual, stood on the normal queue for over 10 min and when I got to the cashier she told me to stand on the side there's a different queue for parcel collection. I asked why are they not communicating or put notice boards no answer just looked at me like a fool. Today, went back for a parcel collection again and stood on the side I was shown last time for parcel collection after a while no one is taking note of me a lady tells me that it's busy I must stand on the normal queue.
Please tell me what kind of service is that, what is so difficult for your staff to be consist communicate with shoppers on the queues. The queue was so long but I dont mind that, what about the fact that I was already qeuing for so long and now had to go at the back of a long queue. Please get your staff in order, they have a terrible attitude, there's no manager visible to ensure social distancing on that long queue as well. I will also report this to the school so that they dont send my study material via Paxi.