Laptop not working - Consumer Complaint for MAKRO - Head Office

I bought a ASUS laptop on the 14th March 2021 for study purposes, This was recommended by a MAKRO CENTURION employee. I used the laptop for just a week and when going home from work because for Easter holidays on the 19th March I forgot the laptop charger at my flat then on the 22nd second the laptop battery just died without any indication of it being flat but that wasn't much of a worry as I could borrow another to continue with my school work until returning back to my flat. on 6th upon return to my flat I plugged it into the charger but nothing happened, left it the whole day still and the whole night still nothing. in the morning decided to drive back home to get the receipts and return it the stores. arriving at the stores I was surprised by the VERY VERY POOR AND VERY VERY BAD SERVICE I received from the manager (Lwando Matiwane) especially. Because I believe the lady at the return department referred me to him so he could make a sound decision in his capacity as a manager but instead he turned to be worst than the assistant self, showing lack of accountability only does what he is told and how he is told should there come a challenging issue hides behind a thumb.

I explain to him my problem and that I have school work I need to submit in a week's time and already I have lost some time due to this problem and where I am I can't get help with another laptop therefor I need a replacement or refund so I can get something I can use because I paid a lot of money for the studies and I stand to loose that money should I fail to submit the work I must. first he tells me he must book it in and I should wait until their supplier has assessed it the they can decide what next, obviously that would work for me then he suggests he can arrange with the supplier that I take it to them so I can get some real time service, although that was still not good enough for me because I didn't buy that laptop from the supplier but MAKRO therefor I expect MAKRO to take accountability for my money I entrusted with them. I decided okay make that arrangement because I need to get this right so I can continue with my business. after the call he tells me the supplier doesn't do walk-ins so we back to square one.

then he puts me on the phone with someone from ASUS the manufacturer to say the least that was the RUDEST TELEPHONE CALL AND CUSTOMER SERVICE I have ever come across I am still wondering how Companies can put such disrespectful people behind phones to deal with their customers. the guy literally hung up the phone on my ears when I asked to speak to his superior.

back to MAKRO MANAGER who then said 'sorry that I can help you bra, from here it's up to you you leave it or take it I honestly don't care as you saw I tried to help you" I got so messed up and said to him I am sorry you feel that way but let me tell you, keep your laptop and keep the money too I definitely do not need your service it the worst and walked out the shop.


All in all the service I got from MAKRO CENTURION was very bad and I hope it doesn't happen with other customers