Steering controls not working - Consumer Complaint for KIA MOTORS - HEAD OFFICE (Complaints)

Good Day,

My father took my car Kia Vryheid as there was a noise when we turn the steering. Service team assessed the car on the 8/02/2021 and they said it the steering rubber that worn out. They replaced that rubber that day but later the car steering was hard to turn, they started pointing to some control box and my father was forced to leave the car with them and get alternative transport. The next day the called saying car was fixed, then my father collected the car on the 11/02/2021 on his way home the car showed the airbag light then he also noticed that the hooter and steering controls are not working.

My father reported the issue to Kia and he was able to return the car back to them on the 17/02/2021 on his day off. Kia took the car in assess it late in the afternoon then they said it the clock spring and now want us to pay for it while when the car went to them everything in the steering was working without any issues, they don’t want to accept that this is the same assembly there were working on and now we have other issues on it.

I’m very disappointed with the service I’m getting from Kia Vryheid, if the issue was somewhere in the car not in the steering where there were working I would understand. You assistance to this matter will be highly appreciated.